mcw one Privacy Policy

mcw one is an online gaming and sports betting platform that offers various entertainment services for users in Bangladesh. This Privacy Policy ("Policy") explains how information about you is collected, processed, stored, and protected when you use the mcw one website or app.

This policy applies to the mcw one website, mobile application, and all related digital services. By using our services, you are considered to have accepted the terms of this Privacy Policy. Any relationship between this policy and our general terms of service is described in detail in the Terms and Conditions.

If you are under 21 years of age, use of our services is strictly prohibited (for ages 21+). We do not knowingly collect information from minors. If we become aware that information from a minor has been collected, we will take immediate steps to delete it.

mcw one collects certain information in order to run its services smoothly and provide users with the best possible experience. The types of information collected are described in detail below.

2.1 Registration Information

Information requested from you when opening an account:

• Full name (as per National ID card)
• Date of birth (for age verification)
• Mobile number and email address
• Username and password chosen by the user
• Payment method details (bKash, Nagad, Rocket, Upay, or bank account)

2.2 Identity Verification Information (KYC)

The following documents may be requested to verify your account and confirm financial transactions:

• Scan copy of National ID (NID) or passport
• Bank statement or mobile banking transaction proof
• Proof of address (if required)

2.3 Automatically Collected Information

When you use our platform, the following information is collected automatically through technical means:

• IP address and device identification information
• Browser and operating system type and version
• Session duration, pages visited, and click patterns
• Information collected through cookies and similar tracking technologies

2.4 Transaction and Gameplay Information

All information related to your deposits, withdrawals, bets, and gaming activity is recorded. This helps ensure financial security and assists in resolving disputes.

mcw one uses your information only for specific and legitimate purposes. Your information is not used for any purpose other than those listed below.

3.1 Service Delivery and Operations

• Creating, managing, and securing accounts
• Processing deposits and withdrawals (minimum deposit ৳500, withdrawal ৳1,000)
• Running gaming and betting services
• Providing customer support (24/7 live chat and email)

3.2 Security and Fraud Prevention

• Detecting and preventing unauthorized access to accounts
• Monitoring financial transactions for fraud
• Detecting multiple accounts and preventing bonus abuse
• Taking appropriate action in cases of suspicious activity

3.3 Personalized Experience

• Displaying relevant games and offers based on your preferences and habits
• Determining VIP tier and cashback benefits
• Reaching out for birthday rewards and special offers

3.4 Communication and Notifications

• Sending transaction confirmations and OTPs
• Communicating important account information
• Informing you about promotional offers and bonuses (with your consent)

mcw one uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device that help make your next visit easier.

4.1 Essential Cookies

These are necessary to keep the website's core functions running — such as maintaining login sessions, security verification, and completing financial transactions. These cookies cannot be disabled.

4.2 Analytical Cookies

These cookies help us understand which sections of the website are used most and improve the quality of our services. They do not contain any personally identifiable information.

4.3 Cookie Controls

You can control most cookies by changing your browser settings. However, please note that disabling essential cookies may cause some important website features to stop working.

mcw one does not sell your personal information to any third party for commercial purposes. However, information may be shared in the following cases as required by our services:

5.1 Payment Processors

Mobile banking providers such as bKash, Nagad, Rocket, and Upay, as well as banks designated for bank transfers — such as Dutch Bangla Bank or BRAC Bank — receive only the minimum information necessary to complete transactions. These institutions follow their own privacy policies.

5.2 Technology and Service Providers

Technology partners contracted for software infrastructure, cybersecurity, and analytics services may process limited amounts of information. Strict confidentiality agreements are in place with these partners.

5.3 Game Content Providers

To run software from Pragmatic Play, PG Soft, JILI, Evolution, and other game studios, certain technical data (such as session tokens or bet amounts) is processed within that software environment. Personally identifiable information is not shared with them.

5.4 Legal Obligations

If mcw one receives a court order or a lawful request from a government authority, it is required to provide the relevant information. In such cases, we will make every effort to notify the affected user as quickly as possible, where legally permitted.

mcw one applies industry-standard security measures to protect your information. However, it is not possible to guarantee complete security on the internet. The technical and organizational steps we take include:

• SSL encryption — all communication between your browser and our servers is encrypted
• Password hashing — your password is not stored directly but is kept using a one-way encryption method
• Two-factor verification (OTP) — an additional security layer at login and withdrawal
• Regular security audits and penetration testing
• Access controls — only authorized staff can access information on a need-to-know basis
• A process to notify affected users within a defined timeframe in the event of a data breach

You also play an important role in keeping your account secure — use a strong password, change it regularly, and never share your login details with anyone.

mcw one retains your information for as long as necessary. The specific retention periods are explained below.

7.1 Active Accounts

All account information and transaction history is retained for as long as your account remains active. If you request deletion of your data during this time, the account must first be closed.

7.2 Closed Accounts

Even after an account is closed, financial transaction records are retained for a set period. This is done to meet legal compliance requirements, tax obligations, and dispute resolution needs.

7.3 Logs and Technical Data

Server logs and other technical data are generally retained for a comparatively short period and are then deleted automatically.

mcw one believes you should have full control over your own information. Your rights are described below.

8.1 Right to Access

You may request a copy of the personal information we hold about you at any time. Submit a request via live chat or email and we will provide it within the defined timeframe.

8.2 Right to Correction

If any of your information is incorrect, you can correct it through your account settings or via the support team. Keeping your information accurate is important for your own benefit.

8.3 Right to Deletion

You may request that your personal information be deleted. Please note, however, that we may need to retain certain information due to legal obligations, particularly information related to financial transactions.

8.4 Opting Out of Marketing Communications

If you do not wish to receive promotional messages, you can turn them off from your account notification settings or inform the support team. Essential transaction-related messages cannot be turned off.

8.5 Responsible Gaming Controls

Under our Responsible Gaming policy, you can set your own deposit limits, take a temporary break, or choose self-exclusion. These options can be activated through the support team.

All mcw one services are intended solely for individuals aged 21 and above (21+). The identity and information of minors is not knowingly collected, processed, or stored.

Although age verification is in place at registration, if we become aware that a minor has created an account using false information, that account will be closed and the process to delete the data will begin.

Parents or legal guardians who believe a minor's information is held by us are requested to contact the support team.

mcw one reserves the right to amend this Privacy Policy from time to time. This policy may be updated when new features are added to the service, when legal changes occur, or when changes are made to how we process information.

If significant changes are made, a notification will be sent to your registered mobile number or email. Continued use of our services after the new policy takes effect will be considered acceptance of the updated policy.

The "Effective Date" shown at the top of the page indicates when the policy was last updated. Previous versions are kept on record with us and may be made available upon request.

For any questions or concerns about this Privacy Policy, or to exercise your rights regarding your information, you can reach the mcw one support team through the channels below. Our team is available 24 hours a day, 7 days a week in both Bangla and English.

To learn more about mcw one, you can read our About Us page. For answers to common questions, see our FAQ section.